Terms & Conditions

Bookings

All bookings are made online. We do not accept bookings via social media or phone.

Cancellation Policy

We will refund or reschedule any booking up to 48 hours before your visit. Refunds are subject to a £5 admin fee. Rescheduling is free.

If you do not show up or cancel on the day of your booking, you will not be refunded or rescheduled.

Health & Safety

All persons using the sauna do so at their own risk. If you have any medical conditions, underlying health problems, use prescription drugs, or are pregnant, consult your GP before booking.

Children aged 7–16 may only use the saunas during private sessions with an adult family member or guardian present at all times. Children under 7 are not permitted.

Sauna Etiquette

• Sessions of no longer than 20 minutes at a time
• Sit on a towel within the sauna
• Only pour provided sauna water on the rocks
• Do not touch the heater
• Keep swimwear bottoms on at all times
• Behave respectfully to all other bathers
• Rinse before using any cold plunge baths

Privacy

We collect your name, email and contact details when you book or enquire. This data is used solely to manage your booking and communicate with you about Sauna Box services.

We do not sell your data to third parties. You may request deletion of your data at any time by emailing hello@saunabox.co.uk.

Builds & Sales

All build orders are subject to a separate sales agreement. Lead times, payment terms and delivery conditions will be specified in your individual quote.

Contact

Sauna Box Ltd · Suffolk, UK · hello@saunabox.co.uk